dear helpdesk
help desks that speak the way you do.
ai phone and whatsapp agents that answer first-level questions in the languages and dialects your community already speaks.
amina styles answers the same dozen questions every morning. now the help desk does — before she's had her coffee.
some things need a person.
the help desk answers what it can and hands off the moment a conversation calls for a human — warmly, and without making anyone repeat themselves.
one calm place to run it all.
no phone trees, no ticket queues. just what's being asked, what the desk knows, and who it speaks to.
"do you have the adire dress in medium?"
"abeg, una dey open today?"
"how much is delivery to ikeja?"
"ṣé ẹ ní aṣọ yìí ní mẹ́díọ̀mù?"
"i want to return a dress."
frequently asked
knowledge editor
if your community keeps asking, it can keep answering.
phone. whatsapp. web.
every conversation.
every language.
every community.
every organization answers the same questions every day. we taught a help desk to answer them — in the way people really ask.
the questions never change
- where are you located?
- how much does it cost?
- what documents do i need?
- what time do you close?
- can i book an appointment?
who it's for
what it does
one setup. unlimited conversations. across phone, whatsapp and web — the desk can:
designed for local language
english. pidgin. swahili. yorùbá. igbo. zulu. spanish. portuguese. french. and the everyday mix between them.
people don't want another chatbot. they want someone who understands their questions — especially when those questions are asked the way people really speak.